We are particularly excited to find one of our best books of 2009 selected for Inc. magazine’s year-end round up.
I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad, by Jeanne Bliss, is one of the most original statements ever written on the subject of customer satisfaction. It’s especially gratifying that the book was selected by a panel consisting of two great retailers—Jack Covert, founder of 800 CEO READ and Tony Hsieh, founder of Zappos. Bravo, Jeanne, and thanks, Jack and Tony!
Customer service matters and when done right is memorable. Just ask Richard Branson. Guy Kawasaki, author of